General Terms and Conditions
Tax Number: 14/461/63846
§ 1 Coverage
These terms and conditions apply to all agreements and legally binding declarations occurring between the Olvermann GbR and the customer.
§ 2 Conclusion of Contract
All offers from the Olvermann GbR are non-binding. An order constitutes an offer to conclude a purchasing agreement. In the case of an online order, we send an email, including a detailed description of the order’s contents, to confirm receipt of said order (Order confirmation). The conclusion of the contract occurs with the confirmation of the order.
§ 3 Delivery
The Olvermann GbR delivers within Germany, as well as within the EU to Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Spain, Czech Republic, Hungary, United Kingdom, and Cyprus.
All orders will be delivered solely by DHL. Shipping takes place within 6 business days from receipt of payment. Orders must be paid in advance.
All deliveries within Germany are free of charge; within the EU to Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Spain, Czech Republic, Hungary, United Kingdom there is an extra charge of € 10,00 for shipping. There is no minimum order.
The Olvermann GbR assumes no liability for the fulfillment of an estimated delivery date or, the customer’s preferred delivery time. In the event of unforeseeable increases in demand, the customer is not entitled to delivery or re-delivery. The risk shall pass on to the customer at the point when the order leaves the Olvermann GbR warehouse. This includes damage to the product or the packaging.
§ 4 Payment
When confirmation of the order is received, payment is due. The purchase price is composed of the sum of the purchases. Please transfer the total amount into our bank account within 14 days of receiving notice. A discount or reduction of the cost is not possible. The product will be shipped upon receipt of payment. Please transfer the money into the following account:
Account Details for Transfers:
IBAN: DE73 1604 0000 0745 5702 00
Bank: COMMERZBANK Wittenberge
In order to expedite the allocation of incoming payments, please list the order number as the reason for payment.
§ 5. Compensation
The customer only has the right to compensation if the counterclaims can be legally established or if the Olvermann GbR agrees to them explicitly in writing.
§ 6 Reservation of Property Rights
Until complete payment, the products remain property of the Olvermann GbR.
§ 7 Warranty
The purchaser must claim any defects of the delivered goods upon receipt. If the claim is valid, the customer can request delivery of a non-defective replacement. In each instance, the Olvermann GbR has two attempts at substitution provided nothing to the contrary arises based on the nature of the item or the defect, or other circumstances in particular.
If the customer requests delivery of a non-defective replacement, the defective product must be returned to the Olvermann GbR.
If the customer withdraws from the agreement, they are obligated to return the goods in full. Provided that the Olverman GbR did not waive the return, the company will reimburse the customer for incurred costs. Sufficient postage must be paid for returns. Additional costs due to insufficient postage/ unpaid shipments will be subtracted from the reimbursement or the returned item will for that reason not be accepted.
§ 8 Cancellation
The customer may cancel their agreement in writing (e. g. letter or email), without giving any reason within 14 days or, if the goods are at your disposal before the end of that period, by returning the shipment. The deadline commences following receipt of this information in writing but not before the customer has received the goods (in case of repeat delivery of similar products not before receipt of the first installment), and not prior the fulfillment of our duties to inform due to article 246 § 2 in connection with § 1 Abs. 1 and 2 EGBGB as well as our duties in regard to § 312g Abs. 1 Satz 1 BGB in connection with article 246 § 3 EGBGB. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.
Send the cancellation to:
LOVITT Haarkonzept Manufaktur
zu Hd. Berit Olvermann
Consequences of Cancelation
In the event of a valid revocation, any mutually received services and payments, and any profit derived from them (like interest) shall be returned. If the customer is not able to return the payment or service received to us in whole, or in part, or only in a deteriorated condition, then they must reimburse us for the discrepancy in value. In the event of deterioration or use of a product, you are responsible for compensation if the use or deterioration occurred in such a manner as exceeds the test of characteristics or functional reliability. The “test of characteristics and functional reliability” is understood to mean the legitimate inspection of the product, as it would occur in a standard shop.
Shippable goods may be sent back to us at our own risk. The customer is responsible for covering the regular cost of return postage if the goods delivered are as ordered. Otherwise, the return will be free of charge for the customer.
Sufficient postage must be paid for returns. Additional costs due to insufficient postage/ unpaid shipments will be subtracted from the reimbursement, or the returned item will for that reason not be accepted.
Upon receipt of the product by the Olvermann GbR, the purchase price will be reimbursed. To that end, please submit your bank details.
In case of substantiated claims of depreciation, the Olvermann GbR reserves the right to correspondingly reduce the refund amount. Obligations to the refund of payments must be met within 30 days. The term shall begin for you when you send your declaration of revocation or thing, and for us upon receipt of said declaration.
The returned item must be sent, fully franked, via post. Excessive shipping costs may not be reimbursed. The product must be returned in packaging, which ensures its safe transport, including sturdy outer boxes, to the Olvermann GbR.
§ 9 Data Protection
Your personal data will be used exclusively in processing your order. All customer data is stored and processed with regard to the Data Protection Regulation (DSGVO), the Federal Laws for Data Protection, and the Tele-service Data Protection Law (TDDSG) by us. At any time you have the right to have your stored data freely disclosed, amended, blocked or deleted as requested. Please contact us directly or write us.
Beyond that, we will never pass your personal information, including your home address and email address, onto third parties without your explicit consent, which can be withdrawn at any time. Excluded here from are our service partners, who require the transmission of data for processing your order (e.g. the shipping firm charged with the delivery and the credit institution charged with the handling of the payment). In these cases, the scope of the provided data shall be restricted to the necessary minimum.
§ 10 Severability Clause
If individual provisions of these general terms and conditions should be or become partly or wholly legally invalid, the validity of the remaining provisions will not be affected by this and the contract and these remaining general terms and conditions will remain valid for both parties.
Status: April 2018
Subject to modifications and errors